Penalty Charter
A list of offences and appropriate penalties imposed by Hyderabad Metro Rail (HMR) in compliance with Metro Act are listed below. This is to ensure that every passenger is aware of his / her responsibility to pay for his/her travel, as decided by Metro rail authorities. This policy is also available at our ticketing offices and at our Customer Care Centers at all stations.
| Hyderabad Metro Rail - Penalty Charter | |||
| Type of Penalty | Description | Time Limit | Amount of Penalty |
|---|---|---|---|
| Ticket less Travel | Passenger travelling without authorized Ticket | Anytime | Rs.50 Penalty + Rs.60 max. Fare |
| Over Travelling | Passenger travelling beyond destination | Anytime | Difference amount between destination station & actual exit station |
| Over Staying - Within station | Passenger - Entry and exit in same station | Up to 30 mins from the time of Entry - No Penalty |
Penalty Rules on overstay in same station
30 mins - 1 hr 30 mins = Rs. 15 |
| Over Staying - Beyond origin station | Passenger - Entry and exit in different stations | Up to 1 hrs 30 mins from the time of Entry - No Penalty |
Penalty Rules on overstay in different station
1 hrs 30 mins - 2 hrs 30 mins = Rs. 15 |
| Mismatch at Exit | Improper presenting of Token/Smart Card at Entry Gates by the Passenger | Any Time | Rs. 60 |
| Manmade Damage Ticket | Physical Damage of Smart Card due to which the ticket is not recognized at Entry/Exit gates | Any Time | Rs. 100 |
