The price of a Metro train ticket depends on the travel distance. Our fare chart is competitive and we are keen to provide you a safe and comfortable journey.

There are no special discounts for children, students and senior citizens at present. All offers and discounts will be communicated through our website (https://www.ltmetro.com)and social media channels.

A token is a coin that is used as a ticket to travel from one station to another. You can enter the paid area of the station by tapping it at the entry gates. The token needs to be dropped at the AFC terminals of the destination station to make an exit.

Your token is valid only for the day on which it is issued. You have to enter the paid area within 30 minutes after the purchase and you must leave the system within 2 hours. This is to ensure that no passenger overstays at the station resulting in overcrowding.

You can buy your token at the ticketing office present at our stations only.

It is an electronic card that can be used as a virtual wallet to pay for your trip. It can be charged with a minimum amount of INR 50 and up to a maximum amount of INR 3000. Use a smart card for quick and comfortable access to the Paid area at the station.

The smart card can be obtained from the customer care center or ticketing office at the station for Rs. 100/-.Kindly contact our helpline number 040-2333 2555 for more information.

You can recharge your smart card at the ticketing office of our stations or recharge online through Paytm, T Savaari App and Phone Pe App.

You may also travel through QR which can be bought either at station or online. For any assistance please contact our station staff or call us at 040-2333 2555.

The minimum recharge amount is INR 50 and the maximum recharge amount is INR 3000.

If the money is deducted and QR not generated, Please contact the station staff or call us at 040-2333 2555.

QR is valid for the same business day which you have booked on and cannot be used on next day.

Your Nebula smart card balance should have the minimum balance of Rs.25/- to make an entry into the metro system

Daily, weekly and monthly passes are not available at present. Any such offers will be updated on our website and social media.

The token/smart card is currently not compatible with other transport modes like bus, railway or MMTS.

We follow a one person – one smart card policy in Hyderabad Metro. You cannot share your Nebula smart card with your family and friends when you are travelling together.

The cost of smart is Rs 100 . We can recharge the card in multiples of Rs 50.

We have four types of Metro card available in metro stations like Nebula, Green Miles, Super Saver Holiday Card, Student Pass.

A smart card is a virtual wallet that can be used to pay for your Metro rail travel. You can recharge your smart card at any Metro station or online. Hyderabad Metro offers you a 10% discount on journey made during off peak hours if you choose to travel using a smart card. For more information please visit our ticketing page and look into Super Saver Off Peak Offer.

In case you lose or damage the smart card , you would have to purchase a new smart card for Rs 100. The balance on the old card would be transferred to the new card on producing a valid Govt ID proof at the station. The differential amount will be adjusted to the nearest multiple of 50 which would also have to be borne by the customer. You can contact the Customer care center or call 04023332555 for further information

If your smart card is damaged, Please bring it back to the Customer Care Centre at any of our stations. Our station staff will help you get the card replaced. You may call us at 040 2333 2555 for more information.

You can check the validity of your smart card either at Ticket Vending Machine (TVM) or Add Value Machine (AVM) present at stations or in our official app TSavaari. You can contact our Customer Service at or call us at 040 2333 2555 for more information.

You can check your smartcard value either on Ticket Vending Machine, Automatic Vending Machine or TR (ticket reader) at our stations.

Currently there is no bar on the luggage to be carried on a metro train.

You can claim a refund for an unused token on the day of purchase only. However, you cannot claim any refund once you have entered the Paid area.

If you are travelling with smart card and you are low on balance, you can recharge your smart card at the ticket office. If you are travelling using a token you may contact our customer care centre who will collect the fare for the journey beyond the destination. Kindly contact our helpline number 040-2333 2555 for more information.

Passengers are not allowed to take the tokens along with them after their journey. Any unused token should be submitted back to our Customer Care Centre present at our stations.

A token is valid only at the station where it has been purchased.

You may approach the customer care office at the stations who would check the token/smart card and assist you accordingly.

Improper or mis handling such as bending, folding, exposure to heat, sun and water can render the smart card unusable.

Children upto 90cm in height can travel for free. Token/Smartcard has to be purchased for children above this 90 cm. One child is allowed with one adult. Please contact the station staff for more information.

You can reach out to the security staff present at the stations for any assistance. You can also contact our Customer Service Center at any station with personal information and a detailed description of the lost item.

Information pertaining to delays and disruptions will be displayed on digital screens at all Metro train stations. Live audio announcements will notify passengers about delays or disruptions in Metro train services. You can also contact our station staff or call us at 040 2333 2555

The metro services begin at 6:30 AM from all terminal stations. The last train from terminal stations departs at 10:15 PM. You can also contact our station staff or call us at 040 2333 2555 for all travel-related queries.

You can find leaflets at all stations: at the ticketing office and at our Customer Care Centre.

The frequency of trains depends on various operational and safety parameters. You may contact us on our helpline number 040-2333 2555.

Please contact our station staff or call us at 040 2333 2555 for all travel-related queries.

You will hear vocal announcements inside the metro coach at each station. Furthermore, you will see the name of each station on the LCD screens inside the metro train and on the station platforms.

Ideally the trains will stop for 20 seconds at each station. The train does not move unless all the doors are closed properly.

The digital screens on the platform display the real-time information about the trains. We also have vocal announcements at every platform which keeps you informed about the arrival of the next train.

All platforms and coaches are equipped with line / Network maps on which you can read the name of every station of the line.

Yes, there is a Customer Care at each station. It is located at the Concourse level. You may contact us at 040 2333 2555 for more information.

Metro employees wear a uniform that has a system network logo on it. They will always be holding a valid company identity card with them.

Announcements are made inside Trains and Signages about nearby locations and Exit are provided at the Metro Station at concourse level. Passengers may use their discretion and use the best possible route to reach their destination. They may contact the Customer Care Center for any further assistance

Dedicated ladies coach is available in all the metro trains. Women can occupy the seats available in the coach and also report any men inside the coach on the WhatsApp number- 7032224242. Our staff would immediately be intimated to take action.

Our website (www.ltmetro.com) and TSavaari App will provide details of the nearest Metro rail station. You may also contact us at 040 2333 2555 for all travel-related queries.

Please contact our station staff or call us at 040 2333 2555 for all travel-related queries.

There are digital screens and announcements in trains which ensures customers are aware of the next approaching station

No, We do not allow pets to be carried on the train

Our trains requires cleaning and daily maintenance and hence we utilize the time at night to carry out these activities

Misusing the Passenger Emergency Alarm can lead to a penalty of Rs 1000 and or imprisonment upto 1 year

You can contact the Customer Care center at the station to arrange a wheel chair for the concerned person. Alternatively, you may contact our helpline number who would coordinate with the station staff and arrange the wheel chair

We request you to bring baby strollers during non-peak hours only. Please hold the stroller at all times while at a station or onboard. You may park the stroller near the designated space for a wheel chair to avoid congestion.

Please carry loose change while travelling via Metro trains, if you choose to travel with a Metro train token. With a smart card you can easily recharge the card online, www.ltmetro.com, Paytm App, T Savaari App or at the Metro stations.

Yes, Metro stations will have a separate security checking arrangement for women that are managed by women security personnel.

Please stand behind the yellow line at the Metro rail platform until the train doors open for boarding and please form a queue while boarding the train. When the doors open for boarding, let passengers disembark the train first. Check this instructional video for more clarity https://www.youtube.com/watch?v=tVUQi8P399Y

Please board on the left side of an escalator and hold the handrail firmly. Always ensure the safety of your children while using stairs and escalators.

Passengers cannot sit on the floor of the trains. Passnegers are requested to occupy the seats available inside the trains.

Each Metro rail station has elevators, escalators and stairways to provide comfortable access to passengers. For further clarity, please watch this instructional video https://www.youtube.com/watch?v=sViFmdXFLC0

Following facilities will assist senior citizens and differently-abled passengers to have a convenient and safe journey.
-Seats for differently-abled passengers are available inside all the trains.
– Trained staff will be available at Metro stations for assistance.

– Elevators with specially installed operating panels at a low level to facilitate easy access.

– Dedicated wide entry gates (also called AFC gates) for better experience for passengers using wheel chairs.

-Tactile floor signage and audio announcements at Metro stations and inside Metro train coaches for visually impaired passengers.

– Digital screens for displaying real time information for hearing impaired passengers.

A special tactile path on the floor, right from street level till the platform level, will guide visually impaired passengers throughout the station. Audio announcements inside the trains will also guide them about the approaching station.

We have reserved seats for Persons with disabilities at the front and rear car near the 1st doors alongside space to park wheelchairs

Senior citizen seats are reserved at the middle car properly represented through signage in trains

Pregnant ladies can occupy seats at the dedicated ladies’ section or any seat in the train. We have appropriate signage which requests passengers to offer seats for the elderly and pregnant ladies

Please contact station staff or call 040-23332555 for any assistance

All trains have a total 24 seats and the adjoining section reserved for ladies as per details below:

Red Line – Miyapur to LB Nagar – Rear side of the train
Red Line – LB Nagar to Miyapur – Front side of the train

Green Line – MGBS to JBS Parade Ground – Rear side of the train
Green Line – JBS Parade Ground to MGBS – Front side of the train

Blue Line – Nagole To Raidurg – Front Side of the train
Blue Line – Raidurg to Nagole – Rear Side of the train

Please follow the “Ladies Only” signage at platform and trains or contact station staff for any assistance

Yes, audio announcements are available in English, Hindi & Telugu languages.

Yes. However the passenger needs to show an identification card that confirms his visually impaired status.

Metro trains are equipped with sensors and cameras to avoid that situation: the train operator is able to see if someone is standing between the train and the platform and can be manually opened or closed in case of any emergency. Moreover, red flashing door closing light and announcements warns you know about the closing doors. As soon as you board a train please take a seat if available and stay out of the way of the doors to avoid any delay.

The unexpected stop would be a safety and security process. Please do not panic and remain calm and follow the instructions of the metro staff in case of emergencies.

For your security, please wait behind the yellow line along the platform. You should only cross the yellow line once doors are open for boarding. While waiting for a train you are requested to form a queue on the sides as indicated and let the passengers alight first.

There are emergency buttons on the platform which can be activated by passengers themselves. Train operators can stop the train immediately and rescue the passenger as soon as possible. Misuse of this is an offense and attracts penalty.

Yes, all the stations are manned by trained security staff and work in coordination with the local police authorities.

You may contact our customer care centre at the station in case of any assisstance.

Do not touch or open any unattended item /luggage. Please report directly to our station staff or our Customer Care Centre on our stations. You can also contact our Train Operators while on board through the call button.

Carrying arms and ammunition or any sharp objects like knife is strictly prohibited on metro premises. Any deviation is subject to penalties.

Our stations and train coaches are equipped with WI-FI.You may also access the mobile network everywhere at stations and inside the trains. There are mobile charging points available inside the coaches for your convenience.

Our stations are well ventilated and do not have AC however all our cars have an efficient air conditioning system.

Passengers are requested to carry only foldable bicycles in our metro system during Non-peak hours . The bicycles should be able to pass through our X Ray machines for the cycle to be let into our Metro system . The stations security team hold the right to not admit the cycle in case of crowding in stations or trains.

We encourage our passengers to share their experiences with us. Share your feedback through our website (https://www.ltmetro.com), write to us at customerservice@ltmetro.com or call us at 040 2333 2555 between 6 AM to 10 PM.

Our trained station staff manages the flow in such a way that there would never be such a situation. In case a platform is likely to get overcrowded, the flow of passengers is regulated at the concourse level.

In case you decide not to travel and exit the same station you have entered before, the base charges would be deducted from your smart card if travelling with a card. If travelling with a token, there will not be any refund of the amount.

Our metro staff are well trained to make your travel safe and comfortable. We undertake trainings for the employees enabling them to assist you effectively and efficiently. We also conduct audits regularly, as to assess the areas of improvement.

You can contact Customer Service at 040 2333 2555. Information pertaining to the metro services will also be updated on our social media platforms.

There will not be any ticket checker on board of the trains. The fare is checked automatically at the Automatic Fare Collection gates of the stations before entering the paid area but there will also be some revenue protection patrols inside the trains from time to time.

If there is an electricity failure, please remain calm and wait for instructions of our metro staff. Listen carefully to the vocal announcements and follow the instructions.

Do not panic in such cases our staff are well trained to handle emergencies. Please listen carefully to Vocal announcements and follow the instructions.

Photography and videography is strictly prohibited inside the metro stations and on board of the metro coaches.

Hawkers are not allowed inside the metro trains or the stations. We have a retail area available on all stations serving food items etc.

We have two depots specifically designed for parking and maintenance of metro trains. These are located at Uppal and Miyapur.

Hyderabad metro does not differentiate its passengers in terms of class of travel. All coaches are equally furbished.

Arms and ammunitions are not allowed inside the station or while on board. However you can carry the gun with you only if you have the license, which needs to be presented at the security checks at station entry. We recommend our passengers to avoid carrying them in metro premises.