FAQs
FAQs
Yes, a Customer Care Center is available at every station, located at the Concourse level (ticket counter level). For more information, contact us at +91 40 2333 2555.
Yes, you can purchase or recharge your card with cash. However, we recommend using exact change to avoid inconvenience. Payments can also be made via credit or debit cards.
We provide the following facilities to ensure a safe and convenient journey for senior citizens and differently abled passengers:
At the Station:
- Elevators with low-level operating panels for easy access at all levels
- Dedicated wide entry/exit gates for wheelchair users
- Tactile floor signage from street to platform level for visually impaired passengers
- Audio announcements at stations and inside trains with travel information
- Dedicated washrooms at all stations for differently abled passengers
Inside the Train:
- Reserved seats for differently abled passengers in the first and last coaches
- Digital screens displaying real-time travel information for hearing-impaired passengers
- Trained staff available at all stations to assist passengers
Yes, reserved seating is available and is spread across the train, as per the list below:
- 6 seats for differently-abled passengers (3 in the first and 3 in the last coach), with a designated handrail for wheelchair users
- 21 seats for women (half of the first or last coach, depending on travel direction)
- 14 seats for senior citizens in the middle coach
Contact the Customer Care Center at the station for assistance. You may also call +91 40 2333 2555 to coordinate with the station staff in advance.
We offer a variety of ticketing options for your convenience:
- Paper QR Tickets
- Smart Cards
- Digital Tickets (You can now purchase your digital tickets from PhonePe App, Rapido App, Mee Ticket App, RCS Google Wallet, T-savaari App and through our official whatsapp number: Just send a “Hi” to 918341146468)
- Event-Specific Paper Tickets
- Tokens
All tickets are valid only on the day of purchase. Once entered, you must exit within:
30 minutes if exiting from the same station
90 minutes within the Metro system
Exceeding these limits will be considered overstaying and may result in a penalty.
A Smart Card is an electronic card that functions as a virtual wallet for metro travel payments.
You can purchase a Smart Card at any metro station’s Ticket Counter for ₹100, which is non-refundable.
You can recharge your Smart Card at the Ticket Counter of any station or online via PhonePe, Paytm, and the T-Savaari App.
Please Note: Online recharges will reflect after 2 hours once you tap at the entry gates.
At Stations: ₹50 (minimum) to ₹3000 (maximum), in multiples of ₹50
Online: ₹100 (minimum) to ₹3000 (maximum), in multiples of ₹100
- Entry is allowed with any positive balance.
- Exit requires sufficient balance for the journey.
- If the balance is insufficient, recharge at the ticket counter near exit gates.
We follow a one person – one smart card policy in Hyderabad Metro. Only one person can travel per card, you cannot share your smart card with family or friends.
Yes, return tickets are available only through digital platforms:
- Paytm
- PhonePe
- T-Savaari
- Rapido
Online: Via the T-Savaari App
At Stations: Using the Ticket Vending Machine, Automatic Vending Machine, Ticket Reader Machine, Ticket Counter, or at entry/exit gates, you can see the balance when you tap.
Please go to the Customer Care Center available at the station to report and return the unused token. Carrying tokens outside the metro is a punishable offence.
Entry must be from the station where the token was purchased. You can exit at any station, but if you overtravel, you must pay the fare difference at the exit station.
We serve 57 major areas of Hyderabad city, connecting residential areas to the IT sector, business markets, heritage sites, shopping malls, and other popular locations. Please find our Network Map Link Here
- If you lose your smart card, token, or paper QR ticket during the journey, please approach the Customer Care Center at your final exit station for assistance.
- If a smart card is lost, you can request a replacement by providing the card number. A new card will be issued immediately.
- If a ticket is lost, it is considered ticketless travel. As per business rules, you are liable to pay the maximum fare plus ₹50 at the exit station.
- For more information, call us at +91 40 2333 2555.
If your smart card is damaged, please approach the Customer Care Center at any station for a replacement. You may also call +91 40 2333 2555 for assistance.
Currently, there is no restriction on the luggage you can carry on a Metro train.
You can claim a refund for an unused token on the day of purchase only. However, once you enter the paid area, a refund cannot be claimed.
Please approach the Customer Care Center at the station. The staff will check the token or smart card and assist you accordingly.
You may approach the customer care office at the stations who would check the token/smart card and assist you accordingly.
Children below 90 cm in height can travel for free. However, only one child is allowed per accompanying adult. Please contact the station staff for more information.
You can contact the Customer Care Center at the station entrance or exit for assistance. You may also reach out to the security staff at the station.
Information regarding delays or disruptions will be displayed on digital screens at all Metro stations. Live audio announcements will also be made. You can contact station staff or call +91 40 2333 2555 for updates.
The first Metro service starts at 6:00 AM, and the last train departs at 11:00 PM from all terminal stations. For travel-related queries, contact station staff or call us at +91 40 2333 2555.
Metro trains require daily cleaning and maintenance, which is carried out at night.
No, passengers are not allowed to sit on the train floor to ensure convenience for all commuters. Please use the available seats.
Yes, you can carry a foldable bicycle during non-peak hours to avoid inconvenience to fellow passengers. For more details, call +91 40 2333 2555.
You can contact the Customer Care center at the station to arrange a wheel chair for the concerned person. You may also contact us on +91 40 2333 255 for further assistance
No, pets, including hearing dogs, are not allowed on Metro trains.
We encourage passengers to share their experiences. You can:
- Submit feedback through our website: ltmetro.com, click here for the feedback page
- Email us at customerservice@ltmetro.com
- Call us at +91 40 2333 2555 between 6 AM and 10 PM.
No, metro stations have automated entry and exit gates where fares are deducted automatically. However, a dedicated team conducts surprise checks inside the trains at regular intervals.
- If you decide not to travel and exit from the same station, the base fare will be deducted from your smart card or token. Refunds are not available.
If you hold a digital ticket, visit the Customer Care Center for adjustments.
If you exit after 30 minutes of entering the station without travelling, it will be considered as overstay, and you will be liable to pay an overstay penalty.
Metro commuters can avail themselves of three major offers when travelling with a Smart Card:
- Super Saver Offer—Student Pass
We request you to bring baby strollers during non-peak hours and use the lift to move between levels for safety. Please hold the stroller at all times while at a station or onboard. You may park the stroller near the designated wheelchair space inside the train for everyone’s convenience.
Yes, you may contact our Customer Care Centre at the station for assistance or call +91 40 2333 2555 in case of an emergency.
Co-passengers should immediately inform the security staff on the platform or press the Platform Emergency Stop Button, available on each platform, to stop an approaching or departing train.
Kindly note that misuse of the emergency stop button is an offence and will result in a penalty.
Hyderabad Metro offers multiple payment options for your convenience:
- Cash
- Bank Cards – Debit or Credit
- UPI Payments
Yes, penalties apply for misuse or misbehaviour. Please refer to the Offences and Penalties signage displayed at stations or click here to read more.
Do not touch or open any unattended item/luggage. Report it immediately to our Station Security or Customer Care Centre at the station. You can also contact us at +91 40 2333 2555.
Photography and videography are strictly prohibited inside Metro stations and trains. However, if you want to shoot at our Metro stations or trains, you can contact us at ccd@ltmetro.com
Approach the security staff on the platform or contact the station staff for assistance.
Please refer to the List of Prohibited Items
Please refer to the List of Prohibited Items
You are allowed to travel after consuming alcohol; however, if you create any nuisance during your travel with Hyderabad Metro, you may be penalized.
Share us the required details as below to customerservice@ltmetro.com or call us on 040-2333255. You will get the amount credited in 5-7 working days from the date of refund process initiated.
- Transaction ID : Starting with “SALAND”/ “SALIOS” & followed by 13 numeric digit
- Mobile no. used to book ticket
You can view your QR ticket either by clicking on “Orders History” available on home page at the bottom or by clicking on the circular button with “Ticket icon” named as “NEW” displayed on your present page of APP as shown below.
or immediate assistance, you reach out to Station staff or call on 040 2333 2555
You can cancel the QR ticket by clicking on “Need Help” link available on the ticket (To view ticket: click on circle button as shown below)
Note: Cancellation of Metro ticket is possible only on the date of purchase
Click on order history icon available on home page of App at the bottom to view ticket details according to the status as below:
- Today Tickets
- Past Tickets
- Cancelled tickets
- Pending Transactions
- Failed Transactions
Share us the required details as below to customerservice@ltmetro.com or call us on 040-2333255. For successful transaction, refund process gets initiated and amount credits back in 5-7 working days
- Transaction ID:
- Mobile no. used to book ticket:
Will verify and validate the payment & transaction status and initiate refund process for successful payment in 5-7 working days.
The online / TSavaari App recharge will be reflecting in 20 mins from the time of recharge and tapping of smart card on the TVM or Entry gates.
As per the process, the balance should get reflected to the card within the given timeline, however request to seek station staff support for immediate assistance.
Note: Smart Card top-up is not possible at the exit gates.
You may uninstall & reinstall the App to proceed with addition of card
Share the smart card number details with error screen shot to us on customer.service@ltmetro.com or call on 040-23332555 for further assistance
Reward points will be added & reflect in 24 hrs from ticket booking time
Reward points will be added & reflect in 24 hrs from the time your card gets credit of top-up amount
For redemption, we must have minimum balance of 100 points in your account. For more assistance, please call us on 040-23332555
As per process, once the reward points are redeemed will not be credited back on ticket cancellation
As per process, once the reward points are redeemed will not be credited back irrespective of status of transaction
